CCleaner is a free tool that we recommend (there is a paid version, however, that is not necessary for the process that we would like you to perform) to remove any old corrupted files from your registry. These instructions include a cleaning tool to delete any of our old files in your computer's registry. We believe a fresh clean install of your game client is warranted. We apologize for any inconvenience or frustration this issue may have caused. Please keep us posted on what would happen. Turn them all back on and give them a few minutes to initialize. (modem and or network switches/routers) - and if they have a battery, please take them out.
Turn off and unplug all of your network devices. We would also like you to power cycle you network equipment such as your router or modem. You are now in an authorized shell, with a black DOS-looking box openĮnter the following commands one at a time pressing Enter after each one: (Another way to complete these steps are to open your START menu, select All Programs, select Accessories, and right click on Command Prompt. Type CMD and hold the left CTRL and Shift buttons at the same time Press Start Button (to open start menu). We would like you to perform the following steps to ensure a complete reset of your network connection.Ĭlose all open programs (a reboot will be necessary) If the file size is too large for the support system, you may have to place it within a. Start the integrity check by selecting the orange Start Diagnostics button.īe patient, it will take some time to finish.įinally, please send us the WGCheck log that generates after the program has completed its check. The default location is C:\Games\World_of_WarshipsĬheck the box labeled, Add game client to the firewall exceptions.Ĭheck the box labeled, Extended network diagnostics. After it has launched, please select the World of Warships icon and locate its directory. Once you have downloaded it, open the zip file and run the WGCheck.exe. This diagnostic tool can be used for World of Tanks, World of Warships, and World of Warplanes. Below we have included a download link to our WG Check tool. So that we can check on what is happening on your end. I apologize for the inconvenience but rest assured that I'll be here to assist you. I understand that your game is getting disconnected. Thank you for contacting Wargaming Support.
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